Sales Administrators required for entrepreneurial homes energy business

The Opportunity: Sales Administrator

Salary: £18,000 – £22,000 subject to experience

Due to continued growth Cocuun are looking for Sales Administrators to join the business.

Roles and Responsibilities

As the Sales Administrator, you will report to Managing Director and be responsible for:

• Delivering a first-class customer experience, in person, online and over the phone
• Processing sales orders on behalf of the client using online systems
• Responding in a timely fashion to inbound sales enquiries
• Booking in appointments for contractors and external suppliers such as conveyancers
• To develop and maintain a deep understanding of their products and services
• Ensuring the company CRM system is accurately updated in a timely fashion
• Liaising with the internal and external stakeholders to ensure customers receive the advice and guidance they need
• Creating sales orders and working with the finance team to ensure clients are invoiced appropriately
• Following up client invoices where payment is outstanding
• Ensuring the after sales process is exceptional, checking the customer has received the correct service and that they are happy with the overall experience
• Helping implement process ensuring that everything is correctly organised for example putting different enquiry types in different files for easier access