Leading IT Support provider seeks 1st Line Support Analyst to join team

Intrasource, one of the region’s leading IT Support providers, are looking to recruit a talented 1st Line Support Analyst for their busy service desk as they build on several successful years.

As they undergo a growth plan targeting their technical support and sales teams, this new addition will be an important addition to the expanding business.

Founded in 2000, Intrasource are renowned for providing excellent customer service and high quality technical solutions. Although initially a technical support provider, their services have now expanded to include IT security, commercial phone systems, cloud services and IT consultancy.

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The Opportunity: 1st Line IT Support Analyst

Salary: £19,000 – £21,000 (STE)

Working with businesses ranging from small SME’s to larger corporates, Intrasource have established themselves as being a key player in their industry.

With the addition of new clients as well as an increase in both turnover and profit this is an ideal time to join the business.

You will join a team with decades of shared experience in all areas of support for IT Infrastructure, systems, processes and security.

Partnered with 2 global leaders, NEC and MITEL, Intrasource insure they can deliver the very best systems in the market place.

As part of their busy support team the role will include:

  • Logging support calls on the service desk with
  • Occasional visits to external sites
  • Diagnosing and resolving server and desktop issues
  • Escalating issues to a higher level support when required
  • Proactively supporting customers IT infrastructure

With this being a hands on, fast paced role the ideal candidate will have a working knowledge of MS office products, knowledge of Windows 7-10 and basic permissions as well as excellent communication skills.

Intrasource are looking for someone who can hit the ground running and therefore previous experience in a similar role would be very advantageous.

You can apply below, or for more information call Ellis Michaels on 01482 628808.

For more information call 01482 628808 today

The EK Group

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Emmerson Kitney

Emmerson Kitney Ltd,
The Old Foundry,
Cowgate,
Welton, East Yorkshire,
HU15 1NB

01482 628808

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EK Financial Recruitment

EK Financial Recruitment,
The Old Foundry,
Cowgate,
Welton, East Yorkshire,
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01482 975960

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Smart Temporary Solutions

Smart Temporary Solutions
Danish Buildings
44-46 High Street
Hull
HU1 1PS

01482 661499

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