IT Helpdesk Analyst

Job Overview

  • Job Title: IT Helpdesk Analyst
  • Location: Hull
  • Date Posted: Posted
  • Closing Date: 26 May, 2021
  • Salary: £18,000 - £22,000
  • Job Type: Permanent
  • Divison: IT
  • Job Reference: 5122

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An exciting opportunity has arisen for an IT Helpdesk Analyst to join a growing technology business based in Hull.


As the IT Helpdesk Analyst, you will report to IT Support Desk Manager and be responsible for:

  • Taking inbound calls
  • Making outbound calls
  • Dealing with support requests
  • Implementing 1st time fixes
  • Providing an excellent customer experience
  • Prioritising workloads


To be the successful IT Support Analyst, you must have;

  • Experience with Microsoft 365 (Exchange Online, Office Apps, Azure)
  • Experience with Windows Server, including basic functionalities (Active Directory, Group Policy, Hyper-V)
  • Understanding of Networking (DHCP, DNS, IP Adressing)
  • Understanding the best practices of Cyber Security (AV, VPN, Encryption)
  • Understanding the features of Windows 10, including their functionality across the different versions
  • Confidently troubleshoot a variety of infrastructure/setups

Please apply by following the directions on the website, alternatively for more information and a full outline of the role, call Sam Horton on 01482 628808.



All direct and third-party applications will be forwarded to Emmerson Kitney.

Emmerson Kitney is committed to a policy of equal opportunities in relation to job applications. A copy of our Policy is available upon request.

Emmerson Kitney is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

For more information call 01482 628808 today

The EK Group

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Emmerson Kitney Ltd,
The Old Foundry,
Welton, East Yorkshire,
HU15 1NB

01482 628808

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