Tevalis – Support Technician

Tevalis are the UK’s leader in supplying an innovative range of industry developed Epos technology software and hardware platforms.

Established in 2005 as an Epos software development company, Tevalis have evolved the business portfolio over the last 10 years to provide leading operators in the hospitality, leisure and gaming industries with the latest hardware and software technology platforms. Our experience in these sectors make us the perfect partner for independent and multi-national business owners.

Tevalis have a growing client base with over 6500+ systems installed and with a growing global presence. The team comprises of approximately 110 employees based at our head office in Alfred Gelder Street and also at the K2 building, both in Hull.

Visit the website

Tevalis are a market leader in innovative EPOS and Management Solutions to the hospitality industry

Meet some of the Tevalis team

Products and Services

Current Opportunity: IT Software Support

Emmerson Kitney are proud to be partnering Tevalis again on the recruitment of their IT team. They have recorded record growth this year and as such as looking to expand their support team. Tevalis provide Electronic Point of Sale software to the hospitality sector. With the addition of several new, exciting clients Tevalis have now announced their next phase of recruitment to support their rapid growth.

As the IT Software Support, you will report to the Support Manager and be responsible for:

Working shift patterns (including nights and weekends).
Carrying out software and technical support and troubleshooting with customers to identifying and address usability problems.
Responding to incidents and ensure that customers is kept informed in a timely manner.
Building excellent working relationships with key internal and external clients.
Delivering a high level of customer service through a positive customer focused attitude.
To ensure that all necessary information is gathered from customers when they are requesting support and register this information in incident requests in an efficient, accurate and complete fashion.
Contribute to the knowledge and skills of the Service Desk / Onsite Support team.
Ensure all necessary security and operations standards are implemented and that all risks to the physical and logical IT assets of the business are secure.

To be successful in this role you will:

Have experience in IT Support/Software Support.
Be able to work shift patterns (including nights and weekends).
Ideally have IT focused training or qualifications.
Take on new information quickly and openly.

To Apply:

Please apply by following the directions on the website, alternatively for more information and a full outline of the role, call Ellis Michaels on 01482 628808.